There is no doubt that technology is constantly changing, and government CIOs need to stay abreast of these changes to meet the needs of their stakeholders and achieve their mission, strategy, and business goals. From adopting new technologies to improve services to preparing for the future of digital governance, here are 10 key trends from Gartner that all government CIOs should know.
- Gartner predicts that by 2024, more than 25% of government tenders (requests for proposals) for critical IT systems will require solution architecture and variable licensing that supports the composable design approach. By 2025, 8 of the top 10 application vendors will have structured their application suite products as collections of composable business functionality.
- Composability allows governments to focus on citizens, instead of focusing on specific programs. For digital transformation and innovation, CIOs need to work with organizational and ecosystem leaders to develop a vision for the future of service delivery.
- They should work with department heads to perform a gap analysis of current and future capabilities and advance a roadmap for a composable enterprise architecture. Then create a modular, easy-to-integrate composable technology architecture based on the future state capability model by collaborating with technology and product leaders to develop a digital government technology platform roadmap.
- Adaptive security is fundamental to building trust and building resilience. In an adaptive security model, cybersecurity systems work together to prevent, detect and respond to threats. Unlike traditional security models, there is no clear boundary between safe and unsafe areas. This is necessary as more and more people are using cloud services and Ubiquitous-X.
- CIOs need to assess their cybersecurity capabilities and adopt adaptive security due to the growing threat, rapid advancements in tools, and updated compliance frameworks.
Citizen digital identity
- According to Gartner, one-third of all national governments and half of US states will offer citizens mobile identity wallets by 2024. However, only a minority of these wallets will be interoperable across different industries and jurisdictions. This means it is important for governments to make digital identity work well at scale.
- Digital identity is important for more advanced digital governments. But the traditional systems that separate people into different categories such as ‘citizen’, ‘consumer’, ‘patient’ and ‘student’ are beginning to disappear. Both the public and private sectors are increasingly interested in more decentralized approaches to digital identity.
A total experience
- Total Experience (TX) is a design approach that creates great experiences for citizens, voters, and government agency employees.
- TX connects citizen/constituent experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX) and creates a shared superior experience that focuses on and emphasizes the human experience with the technologies that support them.
- A TX strategy also links the digital and non-digital techniques of CX, EX, UX, and MX to increase citizen and employee trust and satisfaction with government services. Therefore, CIOs should focus on providing TX to enable citizens to access government services through multiple channels, helping to improve inclusion, equity, and the overall experience.
Just like service
- Many government organizations use the everything-as-a-service (XaaS) model to enhance their legacy infrastructure and build new services. CIOs in these organizations need to change the way they manage IT, buy services, and attract talent to make it work.
- There are many different types of XaaS delivery models, and each requires different internal IT skills. Therefore, the organization does not need to develop or acquire some hard to find and expensive skills.
- This shift away from internal IT skills also gives CIOs the opportunity to rethink their workforce plans and create staff development pathways where possible.
Modernize legacy IT
- Government agencies that fail to upgrade their legacy applications could fall behind in their ability to deliver quality services to citizens and deliver mission value. Legacy modernization replaces outdated architecture, hardware and software applications critical to current operations with modern equivalents.
- Legacy modernization allows organizations to automate their manual processes so they can move to greater automation. This makes it possible to create a software-defined infrastructure and use the cloud to deliver more agile and resilient automated citizen services.
- To support the organization’s mission and strategy, government CIOs need to assess the required business capabilities. They must also determine what technologies are needed to provide these capabilities.
- By optimizing the information and technology (I&T) operating model and establishing effective governance mechanisms, CIOs can maintain momentum and business support for modernization initiatives.
- Governments have modernized their systems to improve services. They do this by automating tasks and redesigning processes.
- Hyperautomation is a way to quickly identify and automate as many business and IT processes as possible. It involves the use of several technologies such as AI, robotic process automation, XaaS, low-code/no-code, and packaged software.
- Vulnerabilities resulting from the increased deployment of digital solutions are forcing government CIOs to patch business processes and technical gaps such as interoperability, collaboration, and data exchange.
Case Management as a Service
- In order to provide government services that work well together, it is important that CIOs design and develop case management solutions that can be shared across different programs and levels of government.
- In case management as a service (CMaaS), each process in the case management lifecycle is designed as a group of applications called packaged business functionality (PBC). CMaaS can enhance institutional agility in government by applying composable business principles and practices to replace legacy case management systems with modular case management products.
- According to Gartner, by 2023, more than 33% of large organizations will have analysts practicing business intelligence. By 2024, 60% of government investment in AI and data analytics will begin to directly impact real-time business decisions and outcomes.
- Making good decisions that improve trust and the customer experience involves understanding the context in which they will be made. This means that the decision-making process should be clear and the focus should be on results rather than just sticking to a process.
- Business intelligence routinely uses data-driven technologies such as artificial intelligence (AI) and advanced analytics at every stage of government activity. This will help government CIOs in making strategic decisions, management decisions, and operational decisions.
- By 2023, Gartner estimates that 50% of government organizations will have formal accountability structures in place for data sharing, which will include standards for data structure, quality, and timeliness. All organizations that implement data sharing will outperform their peers on most business value metrics.
- When different data sources are brought together, this allows for cross-analysis of data. This creates more value across government.
- In order to share data successfully, CIOs must work with stakeholders to develop a data sharing strategy. This strategy should focus on creating value and achieving government objectives.
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